Workflows

Showing 82 of 1209

Give non-admins permission to manage shifts

Add a new permission for managing shifts that can be added inside a custom role. This enables teammates other than full Workspace admins to manage shifts.

over 1 year ago in Increase granularity of admin permissions / Teammate availability 0 Backlog

1 VOTE

Allow multiple tags to be added with the "Add tag action

This would allow a dynamic variable that is a list of tags to add multiple tags at once.

4 months ago in Workflows 0 Backlog

6 VOTE

Add more triggers to require tags rules

Require tag rules currently apply to move and archive actions. It could be useful to offer other options: reply, comment, etc.

almost 2 years ago in Rule library 1 Backlog

6 VOTE

Duration-type dynamic variables & custom fields

Introduce duration fields in rules to power time-sensitive workflows. For example: Add a "SLA target" custom field on the account to support a customer-specific SLA targets Have a "contract renewal date" custom field and use dynamic variable to fi...

almost 2 years ago in Smart rules 0 Backlog

6 VOTE

Load balancing checking rule conditions again before assigning

Load balancing rule conditions are checked when a conversation *enters* the queue, but not when Front tries to assign. Ex: - Rule says "when inbound, if in inbox A, then assign load balance" - Conversation comes in inbox A, no teammate capacity, g...

almost 2 years ago in Load balancing 0 Backlog

2 VOTE

Add contact notes to dynamic variables in rules

When a request comes in from a known content it would be nice to extract the notes from a contact and paste them into the conversation as a comment so all context stored in a Contact is immediately viewable by the agent. It would save time clickin...

8 months ago in Smart rules 0 Backlog

5 VOTE

Require tag rule not triggering on move

Ability to choose the trigger: archive or move, but not both as is the case today.

over 1 year ago in Advanced rule conditions and actions 0 Backlog

2 VOTE

Choose whether a moved conversation (by a rule) is archived or not for subscribers

When a conversation is moved by a rule : Choose whether it archives or not for subscribers : today, front automatically archives the conversation for subscribers.

8 months ago in Workflows 0 Backlog

8 VOTE

Assign through rules even if assignee is Out Of Office

No description provided

almost 3 years ago in Assign 0 Backlog

8 VOTE

Ability to use "reply-to" fields in rules

Use the "reply-to" field for auto replies instead of the "from:" field.

almost 3 years ago in Auto-reply 0 Backlog

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