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More SLA rule triggers

Current State Currently, SLAs will only trigger when either a conversation is created, or an inbound reply is received. Requirement Provide additional triggers for starting an SLA countdown, including: Ticket unsnoozed Time since last outbound rep...
about 1 year ago in SLA / Time-based options 0 Backlog

Enable Load Balancing for Rule Set

Load Balancing simply isn't offered in rule sets yet. This would be a plus.
about 2 years ago in Workflows 0 Backlog

Trigger workflows from other Front objects, e.g. Contact

Macros or quick action buttons that we can surface on a contact, account or app object card. If we want to be an operations cross team platform it would be great to have actions that appear elsewhere in the platform, not just on the conversation. ...
about 2 months ago in Macros / Rule actions / Workflows 0 Backlog

Users to create their own individual macros

Ability to create macros at the PERSONAL level For instance for me : answer to my private email, and then automatically label them "to follow", and move it to custom/personal view of this label "to follow" Thanks,
about 2 months ago in Macros 0 Backlog

Email was read rule trigger

Give Front rules the ability to interact with the read receipt setting so that we can create automations around this product behavior
over 4 years ago in Rule trigger 2 Backlog

Admins can create team vacation responders

Admins can specify when a team will be on vacation and define the dates and responder. This could be achieved by selecting certain teammates, or potentially an inbox setting.
about 2 years ago in Teammate availability 0 Backlog

Multi-select dropdown field type for Collect teammate answers in macros

Allow multi-select dropdown prompt type as a teammate answer option in macros, so that teammate can select multiple values in the dropdown.
8 months ago in Macros 0 Backlog

Library and templates for company rules

Open rule templates to individual and company rules for a more seamless and accurate rollout. Example use cases: main Highway use case revolves around using the rules and macros in a personal inbox. The rules and connectors we published are only s...
8 months ago in Company rules / Rule library 0 Backlog

Merge conversations rule action

No description provided
almost 4 years ago in Rule actions 0 Backlog

New [Is out-of-office] Teammate property for Dynamic Variables

Have a new [Is out-of-office] Teammate property to use in Dynamic Variables, in addition to [Is available] which returns false whether the status is Busy or Out-of-office.
11 months ago in Smart rules 0 Backlog