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Email was read rule trigger

Give Front rules the ability to interact with the read receipt setting so that we can create automations around this product behavior
over 3 years ago in Rule trigger 1 Backlog

Allow rules to "reply all"

Allow rules to reply all instead of replying to the sender.
over 3 years ago in Auto-reply 0 Backlog

Safety nets for agents

This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...
over 3 years ago in AI / AI angel (QA before sending) / Other (workflows) 0 Backlog

Add "Time of the day is" as Rule Trigger

The existing time criteria all exist as conditions to rules rather than triggers. For an overnight coverage use case it would be extremely helpful to have a time-based trigger be capable of taking action on a conversation. "When the clock strikes ...
6 months ago in Time-based options 3 Backlog

SLA - Resolution time

SLA rules and analytics based on resolution time (not response time)
10 months ago in Insights / Workflows 0 Backlog

Be able to 'Add Conversation Subscriber' as a rule action

When a Conversation or subset of teammates need management oversight, it would be nice to be able to automatically subscribe a Teammate to a Conversation with rules. Right now, notifications serve as partially good, but when the conversation is be...
over 1 year ago in Workflows 0 Backlog

Assign through rules even if assignee is Out Of Office

No description provided
over 3 years ago in Assign 0 Backlog

Better language detection

We use a library, this probably means looking for a better one\.
over 3 years ago in Rule conditions 0 Backlog

Request to Increase Recipient Limit for Sequences

For users with a dedicated SMTP server, please consider increasing the cap for sequence recipients beyond the current 200. This would provide a smoother experience and reduce the operational burden for users who regularly communicate with larger c...
12 months ago in Outbound/Sequences 0 Backlog

Admins can create team vacation responders

Admins can specify when a team will be on vacation and define the dates and responder. This could be achieved by selecting certain teammates, or potentially an inbox setting.
about 1 year ago in Teammate availability 0 Backlog