Workflows

Our untagged emails are originating from archived emails accessed via cell phones. We would like the required tagging rules to also apply to the email application on mobile devices.

Ability to see the 'seen' icon along with the sent time in the automated response email. It will help the support with a more precise answer.

Giving Admins the ability to set complex limits such as “assign up to 1 chat and up to 5 emails to this teammates"

Allow tag and empty inbox creation from the rule editor to speed up creation.

Users sometimes use individual tags on shared conversations for their own personal classification. We currently do not allow rules to do this because individual rules run only on individual inboxes.

instead of importing everytime a new recipient list, being able to re-use the same list through a folder in sequences.

When calling the fetch rule API endpoint, you are returned with minimal information (name and actions). It would be more ideal if there was reusable information fields such as which inbox is being impacted (inbox ID) and which tags are being appli...

As an Admin, I want the ability to add a rule condition that stops a rule from running if it's triggered by an API rather than human creation.