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Improve UI to manage multiple channels in Inboxes

Each individual team could be working with upwards of 50 customers, so when we are looking to link each client email domain to one shared inbox, the current UI makes it very difficult to manage and review. Similarly for setting Rules, there is no ...
about 1 year ago in Core Product Experience / Workflows 0 Backlog

Fetching a teammate's Time Off via the API

Hi, I'd like to be able to fetch a teammate's vacation (wether if it's planned or ongoing) via an API endpoint. The end need would be to be able to alert specific clients on our webapp that the manager of their unit (as in real estate units) is un...
over 1 year ago in Teammate availability 0 Backlog

Apply logic rules to CSAT in signatures - to prevent it appearing for certain domains

We currently use CSAT survey in our collegues signatures. However i want to prevent this from appearing when we email certain domains (for instance internally. Having the ability to apply logic to say "Only show CSAT score link when X tag is visib...
over 1 year ago in CSAT - Customisation - Survey / Workflows 0 Backlog

SLA rule counting only until first reply to conversation

Some customers have SLA only for the first message, we would need First Reply Time Goals specifically.
over 4 years ago in Advanced rule conditions and actions / SLA 1 Already available

Export Ruleset Table into CSV with Tag Name and Inbox Name

When you export a ruleset table as a CSV, instead of the inbox ID and tag ID being in the CSV file, show inbox name and tag name.
over 1 year ago in Other (workflows) 0 Backlog

Convert string to teammate group (using teammate group name)

No description provided
over 1 year ago in Smart rules 0 Backlog

Sequence Email Address View extended

Currently, I cannot see more than about 19 characters of the To: emails when creating a Sequence. My organization has many emails that start the same which makes it difficult to select the correct To email for Sequences.
over 1 year ago in Outbound/Sequences 0 Backlog

Allow multiple tags to be added with the "Add tag action

This would allow a dynamic variable that is a list of tags to add multiple tags at once.
almost 2 years ago in Workflows 0 Backlog

Required Tagging feature for personal email inboxes

We need to be able to see how many client facing emails are worked in an agents personal email box vs. personal/spam emails.
about 2 years ago in Other (workflows) / Triage - get to inbox 0 0 Backlog

Turn off rules, when vacation is set

Currenly, we have rules to autoreply to emails. When we are on annual leave and our vacation reponser is set, it still sends the 'rules', so they get our usual autoreponser, in addition to the vacation responser.
about 2 years ago in Workflows 1 Backlog