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Alias teammate email addresses in rule-set CSV file upload to Teammates in Front

https://front.frontapp.com/inboxes/teammates/2760707/inbox/open/33947885827 When you so a CSV file up-load into a rule-set table, email addresses don't link to Teammates in Front like they do when you do a CSV file upload for Accounts/Contacts. If...
over 1 year ago in Workflows 0 Backlog

Dynamic groups for use in sequences

Currently, sequences can only be sent to pre-defined, static groups, or individual email addresses. This would be more flexible if groups could be defined dynamically, such as contacts with certain attributes.
almost 2 years ago in Outbound/Sequences 1 Backlog

Teammate availability per inbox/channel

Ability to make teammates available for rule assignment only for specific inboxes or channels.
almost 4 years ago in Teammate availability 0 Backlog

Require tag: add new tags to the list automatically

Idea: "select a tag among children tag of tag X" This would be very helpful if you have a "Incident type" list of tag and you add new types as they happen.
over 2 years ago in Other (workflows) 0 Backlog

Individual rules applying to shared conversations

No description provided
over 3 years ago in Other (workflows) 0 Backlog

Remove Participants as an option for the Move Action in rules

We currently have options when moving conversations with a rule for Restricting participants or Keeping them. Having the option to "remove all participants" from a conversation would allow for a conversation to be moved to another inbox "fresh", a...
about 2 years ago in Rule actions 1 Backlog

When adding a contact group to Sequence recipients, all contact columns should be added to the recipient table.

Feature request When selecting a contact group in the sequence recipients editor, all the contact card columns should be added to the sequence recipient table. Current behavior When adding a contact group to the sequence recipient table, only the ...
about 2 years ago in Outbound/Sequences 0 Backlog

Explicit "empty value" cases in rule conditions

Rules to not have explicit No value/NULL cases. It prevents very specific workflows from working ("do X if subject is empty").
almost 3 years ago in Other (workflows) 2 Backlog

Send as a new conversation rule action

Instead of replying in the same thread, it can sometimes be beneficial to send it as a new conversation
almost 4 years ago in "Create new conversation" actions 0 Backlog

See "last time used" for message templates in message template list

No description provided
over 2 years ago in Other (workflows) 0 Backlog