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Analytics to understand which links are most shared in emails to improve help center documentation

Add a native feature to extract URLs from the body of email messages and export them. This is helpful when analyzing inline links distribution to understand what are the most shared links in order to furhter improve help center documentation. Curr...
over 1 year ago in Insights / Knowledge Base 0 Backlog

Export analytics via URL

It would be a simpler way to share the reports with colleagues rather than a csv file.
about 4 years ago in Analytics Export Formats 0 Backlog

Split "Archived without reply" metric between inbound and outbound conversations

In order to differentiate between "conversations where customer did not reply to us " and "conversations where we did not reply to the customer"
about 2 years ago in Metrics - misc improvements 1 Backlog

API endpoint to query Live Dashboard metrics

No description provided
11 months ago in Insights 0 Backlog