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Fix date ranges in Saved Views - Analytics

Currently, it is not possible to create and save views with fixed date ranges.This would make reporting more intuitive and easy going. Also data would be visible with one click.
10 months ago in Analytics - filters - Date / Insights 1 Will not do

Global Inbox Inactivity Period

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.
about 2 years ago in Analytics - Conversation origin and journey / Insights 0 Backlog

Customize the aggregation of a metric in Analytics

Aggregate metrics by median/percentiles, not only averages
over 3 years ago in Analytics - Times - max min median / Insights 0 Backlog

Alerts for Customer Inactivity

Would be great if there was a way to use the contacts/accounts section and track last communications we have with customers. Even set a rule or SLA to alert us if a set time has passed and we haven't heard from a certain person or company. Could b...
5 months ago in New metrics 0 Backlog

API-triggered transitions for conversation stages

No description provided
over 1 year ago in Conversation Stages 1 Will not do

Hide CSAT links on WhatsApp conversations

Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.
over 2 years ago in CSAT 0 Backlog

Exclude internal conversation/internal email domain in a single conversation from FRT and RT calculation

We need the ability to apply and remove a tag anytime an internal email is received in one conversation and only consider for the FRT and RT calculation replies to external email (outside our organization and/or with specific email domains) . Actu...
5 months ago in Analytics Functionality / Insights 0 Backlog

Satisfaction metric: bad to good ratings

As a support leader, I want to flag when my team was able to improve the relationship
11 months ago in CSAT 0 Backlog

Workload report: add 'New workload' and 'Closed workload' metrics

No description provided
11 months ago in Insights / Metrics 0 Backlog

Breakdown of any analytics metric by any resource

Resources are currently: inbox, teammate, tag, account, contact
6 months ago in Insights 0 Backlog