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Analytics to understand which links are most shared in emails to improve help center documentation

Add a native feature to extract URLs from the body of email messages and export them. This is helpful when analyzing inline links distribution to understand what are the most shared links in order to furhter improve help center documentation. Curr...
over 1 year ago in Insights / Knowledge Base 0 Backlog

Split "Archived without reply" metric between inbound and outbound conversations

In order to differentiate between "conversations where customer did not reply to us " and "conversations where we did not reply to the customer"
over 1 year ago in Metrics - misc improvements 1 Backlog

Track calendar/shift/business hour in time metrics at all times

Instead of tracking only one timer we should track for all our timers: - Calendar hours (actual time that passes) - Business hours (time within business hours) - Shift hours (time when the teammate was shifted, which can be different from business...
over 2 years ago in Business Hours and time measure 0 Backlog

API endpoint to query Live Dashboard metrics

No description provided
5 months ago in Insights 0 Backlog

Export analytics via URL

It would be a simpler way to share the reports with colleagues rather than a csv file.
almost 4 years ago in Analytics Export Formats 0 Backlog