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CSAT: instant rating capability

No description provided
almost 3 years ago in CSAT - journey 0 Backlog

Report on individual tags

No description provided
about 3 years ago in Analytics - Breakdown - Tags 0 Backlog

Customize the aggregation of a metric in Analytics

Aggregate metrics by median/percentiles, not only averages
about 3 years ago in Analytics - Times - max min median 0 Backlog

Track calendar/shift/business hour in time metrics at all times

Instead of tracking only one timer we should track for all our timers: - Calendar hours (actual time that passes) - Business hours (time within business hours) - Shift hours (time when the teammate was shifted, which can be different from business...
about 3 years ago in Business Hours and time measure 0 Backlog

CSAT: limit number of survey sent to a given customer in a period of time

Example: send a single survey per month for a given contact or account.
over 3 years ago in CSAT - journey 0 Backlog

CSAT: hide comment

Hide comments from teammates (while still recording results).
over 3 years ago in CSAT - journey 1 Backlog

CSAT: Multiple language support

No description provided
almost 4 years ago in CSAT - Customisation - general 1 Backlog

CSAT: Multiple survey questions

Allow multiple questions in Customer Satisfaction surveys.
almost 4 years ago in CSAT- Customisation - survey - answers 3 Backlog

CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
about 4 years ago in CSAT - Customisation - survey - scale 3 Backlog

CSAT: NPS

Support NPS as a grading scale.
about 4 years ago in CSAT - Customisation - survey - scale 0 Backlog