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Fix date ranges in Saved Views - Analytics

Currently, it is not possible to create and save views with fixed date ranges.This would make reporting more intuitive and easy going. Also data would be visible with one click.
8 months ago in Analytics - filters - Date / Insights 1 Will not do

CSAT survey: Easier rules configuration options

It’s easy to create a rule to automatically send the survey per conversation, but it requires a more complex custom setup for more advanced configuration. For example with custom fields and custom smart rules to send a survey per contact and no mo...
over 1 year ago in CSAT 0 Backlog

Tracking conversations assigned by someone

The same idea of tracking assignees but instead being able to see who assigned conversations
9 months ago in Insights 0 Backlog

In-app analytics metrics for a specific conversation

Access the metrics related to a conversation directly in app (replies, resolution etc)
5 months ago in Insights 0 Backlog

Satisfaction metric: bad to good ratings

As a support leader, I want to flag when my team was able to improve the relationship
9 months ago in CSAT 0 Backlog

Workload report: add 'New workload' and 'Closed workload' metrics

No description provided
9 months ago in Insights / Metrics 0 Backlog

API-triggered transitions for conversation stages

No description provided
about 1 year ago in Conversation Stages 1 Will not do

Global Inbox Inactivity Period

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.
almost 2 years ago in Analytics - Conversation origin and journey / Insights 0 Backlog

Resolution metrics per teammate

Want the ability to add the 'number of resolved conversations' as a column in the teammate report. Want to have a quick view of how many conversations each teammate in the workspace completed.
about 1 year ago in Existing metrics 0 Backlog

Customize the aggregation of a metric in Analytics

Aggregate metrics by median/percentiles, not only averages
over 3 years ago in Analytics - Times - max min median / Insights 0 Backlog