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CSAT: instant rating capability

No description provided
about 2 years ago in CSAT - journey 0 Backlog

Analytics based on info created after a segment is closed

At the moment, our Analytics paradigm is that you report based on context at event time (or events happening within the Analytics segment). After that segment is closed you cannot update that data anymore. For instance, you cannot add a tag and re...
almost 2 years ago in Analytics - filters - General improvments 0 Backlog

Ability to choose date aggregation in graphs & previous period in Analytics

No description provided
almost 4 years ago in Analytics - Widgets - timeline 0 Backlog

Apply logic rules to CSAT in signatures - to prevent it appearing for certain domains

We currently use CSAT survey in our collegues signatures. However i want to prevent this from appearing when we email certain domains (for instance internally. Having the ability to apply logic to say "Only show CSAT score link when X tag is visib...
10 months ago in CSAT - Customisation - Survey / Workflows 0 Backlog

Embed analytics reports on your own website

Display Front reporting on your public website to showcase reply times and other relevant metrics to your customers.
over 2 years ago in Insights - Other 0 Backlog

Consider business hours in tag duration

Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not. When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working ...
almost 4 years ago in Business Hours and time measure 0 Backlog

Make all new individual inboxes visible to analytics by default

No description provided
almost 4 years ago in Analytics - Permissions 0 Backlog

More options for frequency when scheduling Analytics reports

No description provided
almost 4 years ago in Scheduled report - customisation 0 Backlog

Analytics to understand which links are most shared in emails to improve help center documentation

Add a native feature to extract URLs from the body of email messages and export them. This is helpful when analyzing inline links distribution to understand what are the most shared links in order to furhter improve help center documentation. Curr...
over 1 year ago in Insights / Knowledge Base 0 Backlog

Split "Archived without reply" metric between inbound and outbound conversations

In order to differentiate between "conversations where customer did not reply to us " and "conversations where we did not reply to the customer"
over 1 year ago in Metrics - misc improvements 1 Backlog