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Track click links

I would like the abiliity to see an open rate of links we send in our emails to customers. We will be using a small set of links in our signature to all customers. The links will be to promote certain products in our business. I would like to know...
over 2 years ago in Insights / Metrics / Outbound analytics 0 Backlog

Fix date ranges in Saved Views - Analytics

Currently, it is not possible to create and save views with fixed date ranges.This would make reporting more intuitive and easy going. Also data would be visible with one click.
9 months ago in Analytics - filters - Date / Insights 1 Will not do

CSAT survey: Easier rules configuration options

It’s easy to create a rule to automatically send the survey per conversation, but it requires a more complex custom setup for more advanced configuration. For example with custom fields and custom smart rules to send a survey per contact and no mo...
over 1 year ago in CSAT 0 Backlog

CSAT always connected to an email address

I get a fair few CSATs with no understanding of the origin. In our organisation we need to know the source of the feedback. Please provide an option to make email address submission obligatory when the CSAT has been emailed to multiple recipients.
over 1 year ago in CSAT 0 Backlog

Tracking conversations assigned by someone

The same idea of tracking assignees but instead being able to see who assigned conversations
9 months ago in Insights 0 Backlog

Satisfaction metric: bad to good ratings

As a support leader, I want to flag when my team was able to improve the relationship
9 months ago in CSAT 0 Backlog

Workload report: add 'New workload' and 'Closed workload' metrics

No description provided
9 months ago in Insights / Metrics 0 Backlog

In-app analytics metrics for a specific conversation

Access the metrics related to a conversation directly in app (replies, resolution etc)
5 months ago in Insights 0 Backlog

API-triggered transitions for conversation stages

No description provided
about 1 year ago in Conversation Stages 1 Will not do

CSAT: Disallow self-ratings

No description provided
almost 4 years ago in CSAT 0 Backlog