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Option to stop automated responses from updating conversation timestamps

I am looking to request an option to prevent automated responses (such as templates that are sent by a rule after a period of no response) from updating the conversation timestamp so that we can accurately measure how long it has been since a conv...
over 1 year ago in Insights / P3 display 0 Backlog

CSAT: NPS

Support NPS as a grading scale.
over 3 years ago in CSAT - Customisation - survey - scale 0 Backlog

Add a "Select all" option in tag filters for Analytics

When you want to report on all tags except a few, you can Select all > deselect the few you don't want.
over 1 year ago in Insights 1 Backlog

Custom table in Analytics

Ability to create a custom tables in Analytics by selecting metrics used, columns and lines content.
over 1 year ago in Analytics - Widgets - Tables / Analytics Exporting Data 0 Backlog

Improve the visibility of the names of Analytics views when multiple are pinned

No description provided
over 1 year ago in Insights 0 Backlog

Customer reply time in Analytics

Measure reply time from your customers to your messages.
over 3 years ago in Outbound analytics 0 Backlog

CSAT: instant rating capability

No description provided
about 2 years ago in CSAT - journey 0 Backlog

Analytics based on info created after a segment is closed

At the moment, our Analytics paradigm is that you report based on context at event time (or events happening within the Analytics segment). After that segment is closed you cannot update that data anymore. For instance, you cannot add a tag and re...
over 1 year ago in Analytics - filters - General improvments 0 Backlog

Apply logic rules to CSAT in signatures - to prevent it appearing for certain domains

We currently use CSAT survey in our collegues signatures. However i want to prevent this from appearing when we email certain domains (for instance internally. Having the ability to apply logic to say "Only show CSAT score link when X tag is visib...
8 months ago in CSAT - Customisation - Survey / Workflows 0 Backlog

Ability to choose date aggregation in graphs & previous period in Analytics

No description provided
over 3 years ago in Analytics - Widgets - timeline 0 Backlog