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CSAT: instant rating capability

No description provided
almost 3 years ago in CSAT - journey 0 Backlog

More options for frequency when scheduling Analytics reports

No description provided
over 4 years ago in Scheduled report - customisation 0 Backlog

Smart QA scores available in exports / API

No description provided
about 1 month ago in Insights 0 Backlog

Create Analytics exports by API filtered on teammate groups

No description provided
7 months ago in Analytics - filters - Teammate / Analytics API - exports 0 Backlog

Display exact age of metrics

As a support agent or a support manager, I need to know how fresh is the data I'm looking at, so that I can trust its value.
9 months ago in Insights - Systems 0 Backlog

Analytics - Hourly breakdown of assigned chats

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/
10 months ago in Insights 0 Already available

API-triggered transitions for conversation stages

No description provided
about 1 year ago in Conversation Stages 1 Will not do

Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes
over 1 year ago in Breakdowns and totals / Conversation Stages 0 Backlog

Automatically remove CSAT Survey rule tags after a user defined amount of time

Currently customers don't have a way to automate the removal of tags used in CSAT rules that send survey templates in app. This causes issues when customers have a large amount of conversations that use a channel type that does not typically creat...
over 1 year ago in CSAT / Workflows 0 Backlog

Improve the visibility of the names of Analytics views when multiple are pinned

No description provided
about 2 years ago in Insights 0 Backlog