Insights

Showing 84

7 VOTE

Tag-triggered transitions for conversation stages

No description provided

11 months ago in Conversation Stages 1 Will not do

7 VOTE

No description provided

11 months ago in CSAT 0 Backlog

3 VOTE

No description provided

5 months ago in Analytics - filters - Teammate / Analytics API - exports 0 Backlog

5 VOTE

No description provided

9 months ago in Insights 0 Backlog

3 VOTE

As a support agent or a support manager, I need to know how fresh is the data I'm looking at, so that I can trust its value.

6 months ago in Insights - Systems 0 Backlog

19 VOTE

Hide comments from teammates (while still recording results).

over 3 years ago in CSAT - journey 1 Backlog

3 VOTE

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/

7 months ago in Insights 0 Already available

1 VOTE

The "Time spent in" metrics are available in the Analytics UI but not in the API or exports

2 months ago in Insights 0 Backlog

1 VOTE

Leverage various criteria from audit trail to surface during QA. For instance: Who added which tags Message deletions Usage of message templates

2 months ago in Insights 0 Backlog

10 VOTE

Would allow you to better define which messages are considered for SLA's and also give more control over when the SLA timer would start.

about 2 years ago in Insights / Workflows 4 Backlog