Insights

Showing 82

1 VOTE

Access "Teammate activity export" via API

I regularly need to fetch Teammate Activity Export data - it would be useful to enable access via the API

about 2 months ago in Analytics API - exports / Core API 0 Backlog

3 VOTE

No description provided

5 months ago in Analytics - filters - Teammate / Analytics API - exports 0 Backlog

5 VOTE

No description provided

10 months ago in Insights 0 Backlog

1 VOTE

Access the metrics related to a conversation directly in app (replies, resolution etc)

2 months ago in Insights 0 Backlog

19 VOTE

Hide comments from teammates (while still recording results).

over 3 years ago in CSAT - journey 1 Backlog

3 VOTE

As a support agent or a support manager, I need to know how fresh is the data I'm looking at, so that I can trust its value.

7 months ago in Insights - Systems 0 Backlog

3 VOTE

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/

7 months ago in Insights 0 Already available

10 VOTE

Would allow you to better define which messages are considered for SLA's and also give more control over when the SLA timer would start.

about 2 years ago in Insights / Workflows 4 Backlog

17 VOTE

No description provided

almost 4 years ago in CSAT - Customisation - general 1 Backlog

10 VOTE

Detect sentiment across channels using NLP like Amazon Comprehend and provide sentiment score in sidebar.

about 2 years ago in Core Product Experience / Insights 0 Backlog