Insights

Example use case: measure share of outbound messages that were sent using an API

Ability to open the CSAT survey in a new window instead of the current borwser

Change aggregation so that: if conversation A has two scores (5 and 3) and conversation B has one score (1) then average is ((5 + 3) / 2) + 1) / 2 = 2.5 instead of (5 + 3 + 1) / 3 = 3

When a metric is broken down between several objects e.g several teammate and the total metric = the sum of each party indicate the % for each

Current scenario with a 2h delay rule: Conversation is archived at noon, survey scheduled at 2pm New inbound at 1:30pm, replied and archived at 1:50PM CSAT survey sent at 2PM Desired behaviour: initial scheduling should be cancelled and CS...

This would be helpful for debugging. Action outside of Front have far less info attached to it.