Insights

Measuring "conversations moved *to* Tier 3" for instance.

Create a link that can be shared easily in any email, or by chat, SMS, etc.

Tables, line charts etc

Provide a way to Publish / Export (Report not data) / Share Analytics Reports Ideally, reports would be able to be published for use on a website, SharePoint, etc, without needing to export data and use a 3rd-party tool to create the desired, shar...

It would be great to have the date and time when CSV files were exported in the Analytics dashboard with a details section to see the filters that were used to reference instead of going through each one to find the appropriate file. As an example...

For instance: find number of conversations by tag and by inbox

Bounce/delivery rates for outbound emails. This is linked to outbound use cases (sales, marketing, etc).

Once passed , the data can be saved as embedded data with the survey response, which can be retrieved on the backend easily. For tagging and reference purposes, if clients track projects on other CRM systems etc

It'd be helpful to make template usage analytics accessible through an API endpoint. Right now, it's only available through a manual export on the dashboard tab.

As an Team admin, in the team performance report I want to be able to view the messages received and compare this to my active Teammates. I want to do this so that I can staff accordingly and ensure the workload is covered. Right now, I have to sc...