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    Apply logic rules to CSAT in signatures - to prevent it appearing for certain domains

    We currently use CSAT survey in our collegues signatures. However i want to prevent this from appearing when we email certain domains (for instance internally. Having the ability to apply logic to say "Only show CSAT score link when X tag is visib...
    almost 2 years ago in CSAT / Workflows 0 Backlog

    Track calendar/shift/business hour in time metrics at all times

    Instead of tracking only one timer we should track for all our timers: - Calendar hours (actual time that passes) - Business hours (time within business hours) - Shift hours (time when the teammate was shifted, which can be different from business...
    over 3 years ago in Existing metrics 0 Backlog

    CSAT: shorten link

    Shorter CSAT link
    over 3 years ago in CSAT 0 Backlog

    Schedule reports to Slack

    Instead of an email, send a Slack. This might be hackable with a shared inbox and our Slack integration
    almost 4 years ago in Scheduling and automation 0 Backlog

    Analytics connector: Looker

    Expose Analytics data directly to Looker (or make the integration easy)
    almost 4 years ago in Exports, API and connectors 0 Backlog

    Ability to track website traffic

    see who is on website, for how long, what theyre viewing, whats in their cart etc so teams can proactively reach out and see if the customer has questions or needs help
    almost 2 years ago in Developer Platform / Insights - Other 0 Backlog

    Being able to choose a primary tag if adding more than 1 to a conversation for reporting purposes.

    Different to parent tags, this would be where a conversation is tagged for example as an 'account balance' query but the team leader has added a secondary tag of 'urgent' and maybe a 3rd tag of 'complaint'. This may then push it to a view that has...
    almost 2 years ago in Insights - Other 0 Backlog

    Add tag actions to reaction time

    Count "adding a tag" in reaction time.
    almost 4 years ago in Existing metrics 0 Backlog

    Analytics connector: Salesforce

    Expose Analytics data directly to Salesforce
    almost 4 years ago in Exports, API and connectors 0 Backlog

    Filter parity between analytics UI and API "report" endpoint

    We should have parity between the app and the API as much as possible: "Tag is not" filter Conversation status etc
    almost 4 years ago in Exports, API and connectors 0 Backlog