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Analytics connector: Looker

Expose Analytics data directly to Looker (or make the integration easy)
over 3 years ago in Exports and API 0 Backlog

Add tag actions to reaction time

Count "adding a tag" in reaction time.
over 3 years ago in Existing metrics 0 Backlog

Filter parity between analytics UI and API "report" endpoint

We should have parity between the app and the API as much as possible: "Tag is not" filter Conversation status etc
over 3 years ago in Exports and API 0 Backlog

Conversation moved to a specific destination metric

Measuring "conversations moved *to* Tier 3" for instance.
over 3 years ago in Analytics - Conversation origin and journey / Insights 0 Backlog

Query metrics for a specific conversation

Both: In app (could be in a conversation's details) And through the API (directly in the response, without having to request an export)
over 3 years ago in Investigation features 0 Backlog

Adding date to downloaded Export Data files in Analytics

It would be great to have the date and time when CSV files were exported in the Analytics dashboard with a details section to see the filters that were used to reference instead of going through each one to find the appropriate file. As an example...
almost 2 years ago in Exports and API 0 Backlog

CSAT: generic link with no limited number of uses

Create a link that can be shared easily in any email, or by chat, SMS, etc.
over 3 years ago in CSAT 0 Backlog

Non-scalar metrics in API

Tables, line charts etc
over 3 years ago in Exports and API 0 Backlog

CSAT: passing data into a survey

Once passed , the data can be saved as embedded data with the survey response, which can be retrieved on the backend easily. For tagging and reference purposes, if clients track projects on other CRM systems etc
almost 2 years ago in CSAT 0 Backlog

Make message template analytics accessible through API

It'd be helpful to make template usage analytics accessible through an API endpoint. Right now, it's only available through a manual export on the dashboard tab.
almost 2 years ago in Exports and API 0 Backlog