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Insights

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Schedule reports to Slack

Instead of an email, send a Slack. This might be hackable with a shared inbox and our Slack integration
over 3 years ago in Scheduled Reports 0 Backlog

Add tag actions to reaction time

Count "adding a tag" in reaction time.
over 3 years ago in Existing metrics 0 Backlog

Filter parity between analytics UI and API "report" endpoint

We should have parity between the app and the API as much as possible: "Tag is not" filter Conversation status etc
over 3 years ago in Exports and API 0 Backlog

Conversation moved to a specific destination metric

Measuring "conversations moved *to* Tier 3" for instance.
over 3 years ago in Analytics - Conversation origin and journey / Insights 0 Backlog

Query metrics for a specific conversation

Both: In app (could be in a conversation's details) And through the API (directly in the response, without having to request an export)
over 3 years ago in Investigation features 0 Backlog

CSAT: generic link with no limited number of uses

Create a link that can be shared easily in any email, or by chat, SMS, etc.
over 3 years ago in CSAT 0 Backlog

Non-scalar metrics in API

Tables, line charts etc
over 3 years ago in Exports and API 0 Backlog

CSAT: passing data into a survey

Once passed , the data can be saved as embedded data with the survey response, which can be retrieved on the backend easily. For tagging and reference purposes, if clients track projects on other CRM systems etc
almost 2 years ago in CSAT 0 Backlog

Make message template analytics accessible through API

It'd be helpful to make template usage analytics accessible through an API endpoint. Right now, it's only available through a manual export on the dashboard tab.
almost 2 years ago in Exports and API 0 Backlog

Analytics activity compared to active teammates

As an Team admin, in the team performance report I want to be able to view the messages received and compare this to my active Teammates. I want to do this so that I can staff accordingly and ensure the workload is covered. Right now, I have to sc...
almost 2 years ago in Existing metrics / Workforce management 0 Backlog