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Analytics - metric detail conversation count hard to understand
Context: Analytics is counting conversation segments When clicking to see the detail of a metric the number of conversation segment is displayed and the list of associated conversation is provided Problem: We can display 5 conversations for 6 segm...
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Scheduled reports - take into account "selected xx" UI filter value
Scheduled report:
For tag report & any other similar report with a "display only selected xx" thickbox
mimic and persist the frontend behaviour in the email generation code
\(if the checkbox is checked, we should only display the sele...
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2
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2
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Schedule reports - ability to schedule on different period
Problem to solve: Currently for a given reporting view, you can only trigger a single schedule export Thus with a single capability for the period But a same user may want to have daily reports for its manager and then a consolidated weekly and mo...
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Apply logic rules to CSAT in signatures - to prevent it appearing for certain domains
We currently use CSAT survey in our collegues signatures. However i want to prevent this from appearing when we email certain domains (for instance internally. Having the ability to apply logic to say "Only show CSAT score link when X tag is visib...
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