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Advanced analytics permissions

Examples: Restrict access to certain teammate groups only Allow access to company-level analytics even if not company admin
over 4 years ago in Analytics - Permissions / Insights 0 Backlog

View previous and new ticket status in Analytics export

If I do a "Full events" export for a Workload report, for the "conversation_stage_update" event type it would be really helpful to see the previous conversation stage and the new conversation stage. This type of granular data would allow the team ...
7 months ago in Insights 0 Backlog

Workload report: add 'Moved to inbox' metric

No description provided
7 months ago in Insights / Metrics 0 Backlog

Add "source inbox" to the event payloads for Move events

As a developer I sometimes need to see the source inbox of a move (i.e. see which inbox a conversation was moved from in addition to the inbox it was moved to.
about 1 year ago in Core API / Exports and API 0 Backlog

Comment-triggered transitions for conversation stages

No description provided
about 1 year ago in Conversation Stages 0 Will not do

Add a "Select all" option in tag filters for Analytics

When you want to report on all tags except a few, you can Select all > deselect the few you don't want.
over 2 years ago in Insights 1 Backlog

CSAT for phone calls

Integrated telephony voice surveys for CSAT.
7 months ago in Developer Platform / Insights 0 Backlog

Custom table in Analytics

Ability to create a custom tables in Analytics by selecting metrics used, columns and lines content.
over 2 years ago in Customization 0 Backlog

CSAT: Ability to display CSAT ratings and comments on external website

Display CSAT ratings and reviews on my website in a way similar to displaying Trustpilot or Google Business Reviews
8 months ago in CSAT 0 Backlog

Breakdown automated vs manual actions

Gives the ability of tracking rule impact and optimize your workflows.
almost 4 years ago in New metrics 0 Backlog