ADD A NEW IDEA

Insights

Showing 263

Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes
over 1 year ago in Breakdowns and totals / Conversation Stages / Insights 0 Backlog

Active and Archived conversations in the Workload Report

No description provided
about 1 year ago in Existing metrics 0 Backlog

Analytics connector: Assembled (WFM)

Direct integration with the WFM tool Assembled
about 3 years ago in Direct connectors / Insights 0 Backlog

Allow company name to be updated in CSAT survey URL

No description provided
about 1 year ago in CSAT 0 Backlog

Schedule emails for the Live Dashboard

Be able to keep track of open / waiting etc. conversations on a regular basis
6 months ago in Insights 0 Backlog

Update metric calculation for "new" and "closed workload"

Currently, the scope of the report is not taken into account when calculating the metrics, leading to multiple counts. Ex: conversation is moved from inbox A to B. It will increment the new workload by one (for B) and the closed workload by one (f...
6 months ago in Insights 0 Backlog

Remove "unresolved conversations" from Analytics

The metric is confusing and does not fulfil the user's expectations. It is particularly wrong in the time breakdowns (heat map, time chart)
6 months ago in Insights 0 Backlog

Metrics per workspace on Analytics

Being able to easily compare workspace performance with an overview of every workspace details
6 months ago in Insights 0 Backlog

Add blocked/deleted teammates to filter

Blocked/deleted teammates don't appear in filters. It makes it difficult to rebuild metrics in the past for those teammates. when creating a report w/ specific teammates, customer would like to be able to choose teammates who are no longer w...
over 4 years ago in Insights 0 Backlog

Advanced analytics permissions

Examples: Restrict access to certain teammate groups only Allow access to company-level analytics even if not company admin
over 4 years ago in Analytics - Permissions / Insights 0 Backlog