ADD A NEW IDEA

Other channels

Showing 27

Show message sent failures in Dialpad channel

When using Front to send SMS through Dialpad, sometimes customers will provide landline phone numbers instead which result in delivery failures. There is no clear way to get alerted when sending fails.
about 1 year ago in Existing integrations / SMS 0 Backlog

List Picker Message Support for Whatsapp

List Picker Message Support for Whatsapp. Currently we do not support and they do not get imported as a result.
over 1 year ago in WhatsApp 0 Backlog

Prevent messages from sending based on customer list (SMS channel)

SMS channels require strict compliance rules, including preventing any messages sent to customers if they've opted out. We are able to put customers on a 'do not contact' customer list but we aren't able to ensure that messages are not sent to the...
almost 2 years ago in Twilio 0 Backlog

Recognizing the same phone number for a contact with and without dashes

Correctly recognize contact phone numbers with numbers only and with dashes Aircall vs Front data example:Data is being sent over from Aircall, and people have to manually combine phone numbers for the same contact.
about 2 years ago in Contact data model / Voice 0 Planned

Support Messaging Services SID for mesages sent via Twilio

We are not currently able to set a messageId when sending messages via a Twilio channel. As described below, without using a messageServiceId this will result in message blocking by Twilio. I suspect this may be something that should be implemente...
about 2 years ago in Twilio 0 Backlog

Visual form builder

Offer the ability to quickly design contact forms using a drag-and-drop editor in Front and embed them on a website
over 2 years ago in Other channels 0 Backlog

Show metadata of social media accounts (i.e. follower count) I am interacting with

Ability to see the follower count of a user I’m interacting with on Front app and filter incoming requests by follower count
over 2 years ago in Other channels 0 Backlog

Link to Full Instagram Post Instead of Media Preview

When a user clicks on the 'post' link we show on an inbound Instagram message we don't bring them to the full post but instead just the media content (so it's kinda like a preview). It would be nice if Front linked directly to the Instagram post m...
about 2 months ago in Other channels 0

Tag individual messages within an SMS thread

Add a tag to an individual message within an SMS thread
over 1 year ago in SMS 0 Backlog

Allow videos (i.e. mp4, mov, etc.) to be sent over Twilio SMS channels

SMS channels should be able to send/receive video files in 2024
over 1 year ago in Twilio 0 Backlog