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O365 / Azure encryption integration

For messages sent/received with O365's native encryption feature, allow the content to be decrypted and viewed without leaving Front. Similarly, allow encrypted messages to be sent from Front which can be decrypted by appropriate O365 users.
over 4 years ago in Security 0 Backlog

They want us to restrict access to Prod systems if engineers are based outside of the US

For security purposes
7 months ago in Security 0 Backlog

Sync Drafts Started In Gmail

I think it would be important that drafts created with another email client (e.g. Gmail) could be synchronised in Front. This would allow us to avoid having to change clients several times a day.
over 3 years ago in Two-way sync 0 Backlog

The ability to create Whatsapp message templates directly in Front, rather than having to go to Meta for creation and approval

No description provided
almost 2 years ago in Existing integrations / WhatsApp 0 Backlog

Show message sent failures in Dialpad channel

When using Front to send SMS through Dialpad, sometimes customers will provide landline phone numbers instead which result in delivery failures. There is no clear way to get alerted when sending fails.
over 1 year ago in Existing integrations / SMS 0 Backlog

Option for app badge counters to show read/unread conversation.

Currently when using the below preference, it defaults to showing open conversations for the selected worksapce. Request is to show unread messages here instead.
about 2 years ago in Counters 0 Backlog

Live Chat, partner/custom channels: Ability to reply to message

It would be nice to have the ability to reply to a specific message so that your recipient knows exactly which message you are referring too (like Front comments for instance). This would be helpful for non-email channels like Front Chat, social m...
about 2 years ago in Channel API / Live Chat / Other channels 0 Backlog

Support alphanumeric sender ID

No description provided
over 3 years ago in Other channels / Twilio 0 Backlog

List Picker Message Support for Whatsapp

List Picker Message Support for Whatsapp. Currently we do not support and they do not get imported as a result.
over 1 year ago in WhatsApp 0 Backlog

Login-controlled support form

We want to authenticate our customers when they create a support ticket on our contact form. The best implementation for this in our organisation would be to have a login-controlled support form page similar to the existing login-controlled KB tha...
10 months ago in Form 0 Backlog