Skip to Main Content
ADD A NEW IDEA

Systems

Showing 60 of 1368

allow to attach images in Sunshine Conversations chat

Currently you can send images from Sunshine Conversations chat to Frontapp, but not vice versa. Our support agents can not send images to customers who require our support.
9 months ago in Other channels 0 Backlog

Drag discussion threads into Microsoft folders

Filing of discussions in shared drives
9 months ago in Two-way sync 1 Backlog

Option to have view number counter display all conversations (instead of just open conversations)

It would be amazing if there were a way to (when we're setting up a new Public Tag/Custom View/View) to have the number counter show all conversations with that tag, not just open ones. We are starting to heavily use public tags/custom views a way...
9 months ago in Counters 1 Backlog

Support Messaging Services SID for mesages sent via Twilio

We are not currently able to set a messageId when sending messages via a Twilio channel. As described below, without using a messageServiceId this will result in message blocking by Twilio. I suspect this may be something that should be implemente...
9 months ago in Twilio 0 Backlog

Sync the Drafts folder from Exchange Online into Front, into Drafts

Please sync the Drafts folder from Exchange Online into Front, into Drafts. (Same as you do for other folders in an Exchange Online mailbox). For context: Sage 200 accounting software generates emails into Drafts of a user's mailbox. User then has...
9 months ago in Two-way sync 0 Backlog

Customise Twilio sender address

We would like the ability to customise the sender field when sending via Twilio. For example, we would like to send out some messages with our Company Name as the sender rather than the phone number. For Twilio this is a matter of setting the From...
10 months ago in Twilio 0 Backlog

Report Phishing and Spam integration with Google Workspace

Currently when users report phishing in FrontApp, the FrontApp Security team gets notified.We would like our internal staff to get notified as well, and if possible integrate this into Google Workspace so those reports show up in the Security Dash...
11 months ago in Security / Systems 1 Backlog

Visual form builder

Offer the ability to quickly design contact forms using a drag-and-drop editor in Front and embed them on a website
about 1 year ago in Other channels 0 Backlog

Automated Subject Line for Emails - "Shared" from Microsoft Product

When a document was "shared" from a Microsoft product such as Word/Excel, Outlook automatically would populate the subject line of an email based upon the document name. This behavior is a time saver when emailing standardized documents/reports, a...
about 1 year ago in Systems 0 Backlog

Show metadata of social media accounts (i.e. follower count) I am interacting with

Ability to see the follower count of a user I’m interacting with on Front app and filter incoming requests by follower count
about 1 year ago in Other channels 0 Backlog