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Option for imported Tags to be private

When we first began with Front all of our Outlook folders from all of our employees became Tags. As a result we had over 100 different Tags. All of those imported Tags were available/visible to all of our employees. It would be better if we could ...
about 1 year ago in Email channels / Tags 0 Backlog

WhatsApp Voice Call

During a product roadmap discussion with Silverbird, Natalia, the head of CX, mentioned that they need a solution that allows account managers to take calls from customers to a WhatsApp business channel. When a caller calls a WhatsApp number, they...
about 1 year ago in WhatsApp 1 Backlog

Improve spam behavior for active conversations

Currently, ongoing conversations (with multiple messages) will be moved to Spam upon receiving one reply that's marked as spam. Open conversations with teammate engagement should not be moved to Spam when one reply is received as spam.
about 1 year ago in Email channels 0 Backlog

Support Azure Service Principals to prevent need for channel password reauth

See cnv_fd559dv.
about 1 year ago in Email channels 0 Backlog

The ability to create Whatsapp message templates directly in Front, rather than having to go to Meta for creation and approval

No description provided
about 1 year ago in Existing integrations / WhatsApp 0 Backlog

Notify all shared inbox teammates that channel requires reauthorization

Currently, if a channel needs to be reauthorized, only the admin is notified. We should extend this notification to all users, suggesting they contact their admin to reauth.
about 1 year ago in Channel management 0 Backlog

Display all channel settings, even those set during channel set up

Some feedback around channel settings. Some channels - e.g. Slack in this case - have settings that are configured when setting up the channel and after that they are never available to the admin. e.g. "Author name", "Message threading", "Slack ch...
about 1 year ago in Channel management / Twilio 0 Backlog

Bulk import tag when setting up Inbox from Outlook

When synchronizing the inbox from Outlook it's currently not possible to bulk import the tags (folders), when you have a lot it's not time efficient to have to tick all of them
over 1 year ago in Email channels 0 Backlog

UI to build forms for embedding in external website

I was on a call with Tarion and they wanted to be able to embed a form on their website but they're not that technically sufficient with HTML, so they're probably going to use a 3P. It would be great if Front could provide a drag and drop feature ...
over 1 year ago in Other channels 1 Backlog

0365 APP KEY authorisation for shared channel set up

The ability to authorise shared O365 channels via an O365 app token instead of going through our current flow which uses delegated permissions via OAUTH. From 0365: Delegated Permissions . Enables your client app to perform operations on behalf of...
over 1 year ago in Email channels 0 Backlog