Composer

Shortcut to change font color which runs through the colors using the arrow keys

Using AI to determine if messages agents are drafting to send violate key quality assurance metrics, create confusion, or otherwise may result in a low customer satisfaction for that conversation (DSAT). Simple things like tone, grammar/ spelling ...

Would like to be able to move from the "To" field to the "cc" field with the tab key as opposed to having to switch over to mouse, click "cc" in order to open up the field, then click into cc field and type name. The more I can navigate through me...

Possibility to mark out multiple parts of message by holding down CTRL

Ability to insert a block of code in an email body correctly either through copy pasting.

Occasionally, I would like to speed up the delay. For example, when I'm actively on a call with someone and need to email them quickly.

Typing emails is laborious and time consuming, would be a great time saver if this was implimented

Anyone that wants a quick/convenient way to cc people to an email while typing out message, this is currently a feature in gmail