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Word count metrics for inbound emails

Can you add an average word-count for emails received. The complexity of emails is often a challenge, and counting volume of incoming mails doesn't encapsulate this.
6 months ago in Triage - get to inbox 0 0 Backlog

Keyboard shortcut: mark as read/unread

https://frontjira.atlassian.net/browse/PB-10491 // 11 conversations linked
almost 3 years ago in Triage - get to inbox 0 0 Backlog

Offer different background color for external chat/email vs internal comments

No description provided
7 months ago in Live Chat / P3 display 0 Backlog

Required Tagging feature for personal email inboxes

We need to be able to see how many client facing emails are worked in an agents personal email box vs. personal/spam emails.
7 months ago in Other (workflows) / Triage - get to inbox 0 0 Backlog

Keyboard shortcut: send later

No description provided
7 months ago in Keyboard shortcuts / Snooze 3 Backlog

Re-ordering Inbox Drop Down List

It would be helpful for our team if we could rearrange the inboxes in the "move to" drop down list in a custom order.
8 months ago in Triage - get to inbox 0 0 Backlog

Have the inbox show the most recent sender only, not who started the thread

When an email comes in from a new sender, the message shows who started the thread instead of who sent the email. This makes things confusing and some responses from individuals I would prio over others. This feature makes it difficult to do and t...
9 months ago in P2 display - conversation list 0 Backlog

Keyboard shortcut: unsubscribe from mailing list

No description provided
about 2 years ago in Keyboard shortcuts / Triage - get to inbox 0 0 Backlog

Split 'Shared With Me' Inbox into subscribed conversations and @mentioned conversations

It would be great if I could split my shared with me inbox into two categories:1. The threads where I am mentioned in the comments (these typically require immediate attention) 2. The threads where I am a subscriber but I am not mentioned. Nice to...
9 months ago in P3 display 0 Backlog

Add personal notes when snoozing a conversation to reference later

When snoozing a conversation, show an alert such as "Why are you snoozing this?" or "What do you want to remind yourself about when this snooze comes up?" Ability to enable such a feature on an individual user basis. I regularly will write myself ...
10 months ago in Snooze 0 Backlog