Core Product Experience
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Allow external users to receive emails of chat transcripts
We have external users who don't login to Front who like to see what customers are asking at a glance. When we used Intercom, they could receive chat transcripts in their inbox. If similar functionality was possible at Front that would be great!
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Shortcut for Forward as New Conversation
Good morning Would it be possible to request a shortcut for Forward as a new Conversation please? We forward a lot of itineraries throughout the day and to make sure the subject line is open when I do this, I have to forward as a new conversation....
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Automatically capitalize name when using variables
When using message variables (using the {{ shortcut), for example if you write "Hi {{recipient.first_name}}," and the contact name isn't capitalized, then you have to manually update it. Would be great if this variable automatically capitalized th...
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Link previewing in comments and discussions
It would be great to allow embedded messages, like tweets, to added to a discussion thread. I was in a thread where someone pasted the embed code for a tweet and it just sent the raw html (obviously) but it would be a great QOL update to be able t...
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4
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Ability to have the Private Inbox Tag Removed from Discussions
To help with organization, it would be nice to have discussions allow a more permanent removal of the private inbox tag when moving the discussion to a another tag. This can help it remain with the tag, as it currently reopens to the Inbox.
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4
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Reserve proposed meeting times in calendar
When using meeting times proposals (insert meeting times) it would be great if Front would temporarily and automatically "reserve" the proposed times in my calendar until the message recipient confirms a time. I'd like to avoid that somebody else ...
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