Skip to Main Content
ADD A NEW IDEA

Live Chat

Showing 26

Allow chat composer to expand in size

In one of the previous versions of the app, the composer field would expand dynamically with content. If the typing field were expandable then people could easily see more of their message.
about 2 years ago in Live Chat 0 Launched

Chatbots: Auto-archive chatbot interactions that don't require any replies

If I create a flow that offers some information to the user and helps them sort out their inquiry without the need to further interact with a support team member, the chat conversation should be auto-archived.
over 1 year ago in Live Chat 1 Launched

For auto-replies sent by rules in Front Chat, in the chat widget the sender should be the team name & icon instead of the inbox name

Currently it is being sent as the internal inbox name, which is problematic because: 1. Channel names are not used for internal purposes, except for setting up a chatbot, which means we can name them anything we want. 2. Inbox names are essential ...
over 1 year ago in Live Chat 0 Launched

Transition Chat Conversations to Email

I can't get my issue resolved over chat, I want to submit a ticket and have someone follow up with me over email. I won't be using chat anymore. How do I as a user of Front and the end-customer do this?
about 1 year ago in Live Chat 0 Launched

Increase the number of steps possible for each chatbot

There is a limit of 400 steps for each chatbot. This makes it difficult to extend the chatbot with other roots and localize it.
over 1 year ago in Live Chat 0 Launched

Allow IP address to be blocked in Front Chat

Ability to whitelist certain IP addresses to prevent spam in Front Chat
almost 4 years ago in Live Chat 0 Launched