Partner Integrations

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Send to Slack integration — support for customizing fields

The Send to Slack form is an awesome way to highlight convos in Slack channels. It'd be great to add other fields to the form that are customizable. This would make highlighting and viewing relevant information in Slack easier

almost 2 years ago in Existing integrations 0 Backlog

2 VOTE

Whereby calendar integration

It would be nice to see more video conferencing solutions integrated. We use whereby.com for example. In our case we'd just need a link to be added to the location of an event.

almost 2 years ago in New integration requests 0 Backlog

1 VOTE

Salesforce CRM Sync - Ability to pause sync

Conversation with 1Password: https://front.frontapp.com/open/cnv_g26u81v?key=y8gnIViExQSIiBqOCwVNbfGv71w3skhQ

11 months ago in Existing integrations / Other (Contacts) 0 Backlog

1 VOTE

Salesforce CRM Sync - Custom sync schedule

Customer: "We want to run the syncs post office hours and not during work hours. The reason is that the Front syncs might impact the performance of Salesforce during the day and as Salesforce is our source of truth for a number of other tools, it ...

11 months ago in Existing integrations / Other (Contacts) 0 Backlog

1 VOTE

Historical import for Instagram DMs

The Instagram DM integration would be much more useful if it would import old conversations. This would be useful especially when onboarding onto Front, as the previous context for a conversation is often important to understanding the customer's ...

11 months ago in Existing integrations 0 Backlog

1 VOTE

Salesforce Plugin Enhancement - B2C Support

For objects like tasks, opportunities, and cases - prioritize loading ones associated to the contact before the broader account

12 months ago in Existing integrations 0 Backlog

1 VOTE

Typing Indicator in Intercom integration

When using Intercom directly through their site, as an admin handling customer messages you will see a typing indicator when the customer is typing. This is helpful to see if the customer is typing more, so if you should wait for them to finish be...

12 months ago in Existing integrations / Intercom 0 Backlog

1 VOTE

Sabre GDS Integration

Customer would like to integrate with Saber

12 months ago in Developer Platform / New integration requests 0 Backlog

1 VOTE

Intercom Source Urls should be visible in Front

In Intercom, every message has a 'Source URL'. This is the page the use is currently on when they sent the message. This essentially tells you what they are asking about, when they open a live chat and ask a question. Front doesn't show this infor...

12 months ago in Existing integrations / Intercom 1 Backlog

1 VOTE

Improve the WhatsApp free trial experience

As of today, customers need to contact their RM and ask about a free trial. There should be in-app visibility that lets the user know they can request a trial. Even better, they could initiate a free-trial, themselves.

about 1 year ago in Existing integrations 0 Backlog

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