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Core API

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API: Support multiple recipients on custom channels

I'm building an integration with an external SMS provider, which supports group conversations. Right now, Front's Receive custom messages and Sync inbound message API endpoints do not allow me to receive a message from a sender which was addressed...
about 1 month ago in Channel API / Core API 0 Backlog

Core API: Delete Channel endpoint

As a developer, I would like the ability to delete channels via the API. Specifically custom channels which were created via the API - https://dev.frontapp.com/reference/create-a-channel The inability to do this has lead to hitting channel limits ...
about 2 months ago in Core API 0 Will not do

Send existing message in draft state via API

Customer requesting the ability to send an existing draft via API. They are requesting the ability to provide a message ID of the draft in a response that will initiate the sending of the message.
4 months ago in Core API 1 Backlog

Add updated_at to list conversations API endpoint

List coversations endpoint is ordered by that field, but the field is not exposed
7 months ago in Core API 1 Backlog

search contacts in the API using the email

add a parameter in the contact list request to search with the emails
12 months ago in Core API 2 Backlog

API - improve channel fetching (pagination and search)

Paginate GET /channels results, and enable filtering by type
12 months ago in Core API 0 Backlog

Drafts API: Drop requirement for supplying channel_id

Right now we required a channel_id to be supplied on calls to Create Draft endpoints - this is not required on send reply endpoints. Could we have the API select a default channel when the channel_id param is not supplied?
about 1 year ago in Core API 0 Backlog

Add "seen" event in webhook API support

To monitor the "seen" status of messages, api clients currently need to implement a polling strategy. Adding a seen event to enable web-hook integration, will limit api usage and improve state change detection.
over 1 year ago in Core API 0 Backlog

Search Conversation Endpoint - More flexible Date paramters

The search conversation endpoint has limited date-searching parameters. 'Before' and 'After' are only able to filter by a conversation's first message. There is a need to search for Conversations by the most recent message timestamp.
7 months ago in Core API 0 Backlog

Move Message to new Conversation via API

Support the ability to move a Message or Messages to a new conversation via the API. Suggested implementation to could be: // This example moves messages msg_10 and msg_11 out of conversation cnv_3 to their own new conversation. PATCH /conversatio...
7 months ago in Core API 0 Backlog