Developer Platform

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A Knowledge Base SDK / search API on Knowledge Base

There's no Knowledge Base SDK, and some customers want to have the ability to have a kb article search in their own application too; index their content in their own app, including Front Knowledge Base articles. In order to do this, there needs to...

8 months ago in Developer Platform / Knowledge Base 0 Backlog

4 VOTE

Custom HTTP authorization headers for servers

We’re trying to create Dynamic Objects in Front using information from Okta and to use their API, the HTTP Authorization header needs a custom prefix (SSWS) https://developer.okta.com/docs/reference/api/users/#get-user-with-login. Can we please ge...

11 months ago in Developer Platform 0 Backlog

7 VOTE

Expose phishing information through the API

Allow users to see whether a conversation has been marked as phishing when fetching it via the API

over 1 year ago in Core API 0 Backlog

7 VOTE

Enable Conversation Splitting for Custom Channels

My company uses SMS for ~90% of our customer conversations. Today, the only way to utilize Front with a single phone number that customers can both call and text is through Dialpad (maybe Aircall as well, not sure). It turns out conversation split...

over 1 year ago in Existing integrations 0 Backlog

2 VOTE

Salesforce Plugin: Support "Log as email"

Right now the native Salesforce sidebar plugin supports a "Create Task" feature. It would be helpful to also include a "Log Message as Email" feature to allow my team to log specific messages to Salesforce as Emails via the plugin (rather than as ...

6 months ago in Existing integrations 0 Backlog

5 VOTE

Support Email Detection for Dynamic Objects

Allow Dynamic Objects to capture email address - from recipient, body, or comment - and use it as a variable when hitting API endpoints.

about 1 year ago in Developer Platform 0 Backlog

15 VOTE

Google Drive — support picking files from shared team drive

No description provided

over 3 years ago in Existing integrations 0 Backlog

3 VOTE

Core API: Delete Channel endpoint

As a developer, I would like the ability to delete channels via the API. Specifically custom channels which were created via the API - https://dev.frontapp.com/reference/create-a-channel The inability to do this has lead to hitting channel limits ...

9 months ago in Core API 0 Will not do

2 VOTE

Add "source inbox" to the event payloads for Move events

As a developer I sometimes need to see the source inbox of a move (i.e. see which inbox a conversation was moved from in addition to the inbox it was moved to.

6 months ago in Analytics API - exports / Analytics exports content - fields / Core API 0 Backlog

10 VOTE

Shopify inbox/chat channel integration

No description provided

over 2 years ago in New integration requests 2 Backlog

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