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Adding responses to Reviews and Q&As to to Google Business feature.

On top of responding to messages on GMB, the Google Business feature should explore adding reviews and Q&As as channels. The ability for our team to respond directly to all correspondences from Google users in one place would be invaluable.
5 months ago in Existing integrations 1 Backlog

P4 Integration multi-view

We have started to work on P4 multi-view, and released it to few customers, but looks like it's on hold since Henri has left.
about 2 months ago in Partner Integrations 0 Backlog

Ability to remove context links in bulk

I used a test environment of an external system for Context Links while learning how they worked. Even deleting the app doesn't remove the links... I'd like to be able to remove all the dev ones.
3 months ago in Developer Platform 0 Backlog

Ability to create custom fields via the API

No description provided
8 months ago in Developer Platform 0 Backlog

Context Links should contain conversation attributes

Context links are great and we use the time. It would be fantastic if they could be used to transport information from front into the linked system, most critically conversationID or messageID. This could happen via an amended query string or via ...
3 months ago in Developer Platform 0 Backlog

Allow creation of read only API token

All tokens are read and write currently. This present a security risk to share them with data scientists and to create reporting around the information.
3 months ago in Developer Platform 0 Backlog

Allow user to customize what messages are logged to Salesforce

I'd like to curate what emails are logged to salesforce. For example, we don't want to log internal only messages or calendar updates.
5 months ago in Existing integrations 1 Backlog

Updating metadata in context links

Currently, the metadata for a context link is only updated when it is created ("encountered in a message or comment"). This means that dynamic data like order status, shipping ETAs, shipping status etc is likely to be out-dated and wrong. Having t...
3 months ago in Developer Platform 0 Backlog

Native integration with Ada

Built a native integration with Ada
about 2 months ago in New integration requests 0 Backlog

Enforce SFDC picklist dependencies

Picklist Dependencies aren’t enforced (the fields show all options rather than those controlled by Record Type or the applicable ones based on the options selected in other fields) – high priority for data quality.
5 months ago in Existing integrations 0 Backlog