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Instagram channel — support group DMs

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over 1 year ago in Existing integrations 0 Backlog

In-app (click able links) to conversations provided by API responses

you should put the conversation id in the response of the create draft endpoint (and other endpoint like create message) directly. I had to extract it out of the url `_links.related.conversation`. It would have been better to extract it out of the...

9 months ago in Core API 0 Backlog

1 VOTE

Quoted Reply on Telegram or WhatsApp

I've noticed that quoting messages in replies isn't supported for Telegram and WhatsApp via Front. Replies sent through Front don't show the "in reply to message" format, unlike direct replies from personal Telegram on mobile, leading to them appe...

9 months ago in Developer Platform 1 Backlog

1 VOTE

Edited Comments via API webhook

When a comment is added, it is sent via API webhook but if that same comment is edited, this data is not sent via API

9 months ago in Developer Platform 0 Backlog

2 VOTE

Expose Conversation Seen information for teammates via the API

Would like the addition of an API endpoint for Conversation/Message opened. This datetime is briefly referenced in the Analytics Report for Handle Time. This would be useful, in at least one way, for capacity analysis by measuring how much time a ...

over 1 year ago in Developer Platform 0 Backlog

2 VOTE

Microsoft Bookings integration

Would allow teams to use Microsoft Bookings within Front.

over 1 year ago in New integration requests 0 Backlog

2 VOTE

Ply.io Integration

Ply.io is incredibly powerful and would supercharge Front! Users will be able to automate workflows and significantly reduce manual work and app switching and copy pasting. They could set up buttons, triggers, and actions to automatically create t...

over 1 year ago in New integration requests 0 Backlog

2 VOTE

API support to maintain rule data sets

Rule data sets are currently manually maintained or limited to 500 rows for a CSV import. API access to manage this would give an avenue to maintain this in a non manual way and reduces chances of errors occurring

over 1 year ago in Core API 0 Backlog

2 VOTE

Log messages as emails to Hubspot, not Notes

At the moment, emails are only added as Notes within HubSpot - not as actual copies of the emails received from contacts - which can be altered after the fact & easily skew reporting.

over 1 year ago in Existing integrations 0 Backlog

2 VOTE

Method CRM integration

https://www.method.me/

over 1 year ago in New integration requests 0 Backlog

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