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Allow WhatsApp templates to be sent via API

Users are unable to send WhatsApp templates via the API. Proposed solution is to map the body parameter to an existing WhatsApp template, and send the template if there is a match
6 months ago in Existing integrations / WhatsApp 0 Backlog

Merge conversation using API

No description provided
about 1 year ago in Core API 0 Backlog

Salesforce integration — ability to log emails to Cases

No description provided
over 1 year ago in Existing integrations 0 Backlog

Shopify integration: sync Shopify data to Front

Bring Shopify data (orders, customers and products) so we can use it (not just a visual in a side window). For example, creating rules and tags based off Shopify tags would be amazing. We use tags in Shopify extensively and would love our conversa...
over 1 year ago in Existing integrations / Workflows 1 Backlog

Add updated_at to list conversations API endpoint

List coversations endpoint is ordered by that field, but the field is not exposed
10 months ago in Core API 1 Backlog

Ability to update external ID on an Account

External ID can be set when you create an account but afterwards there is no way to update it, this would be incredibly helpful if we could update the external id.
3 months ago in Accounts Manager / Core API 1 Backlog

Asana Integration Option to Suppress Reopen on Task Completion

For some workflows, it is more desirable to keep conversations closed after task completion.
10 months ago in Existing integrations 0 Backlog

Integration with Microsoft Report Message Add-in

No description provided
7 months ago in New integration requests 0 Backlog

Add attachments (images) in replies for instagram

This is important for our sales as clients always want to see more product options in photos. Also if clients can send attachments via instagram, why the agents cannot?
about 1 year ago in Attachments / Existing integrations 0 Backlog

Allow creation of read only API token

All tokens are read and write currently. This present a security risk to share them with data scientists and to create reporting around the information.
11 months ago in Developer Platform 0 Backlog