This is important for our sales as clients always want to see more product options in photos. Also if clients can send attachments via instagram, why the agents cannot?
Improved API support for bulk or batch imports/updates of resources
As an API user, the ability to create batches of resources, specifically Tags and Contacts, would be very helpful. I regularly hit my API rate limit when trying to migrate large groups of Contacts into Front
Use Vonage like Twilio to connect into WhatsApp. I'm not sure if this would be worth exploring as we look at expansion in Europe. Client in Germany brought this up.