ADD A NEW IDEA

AI

Showing 60

[context] Don't include closing salutation in AI compose

It would be nice not to include "Best, Name" when using AI compose because this is already part of our signatures. This requires the users to remove it every time.
3 days ago in AI compose 0 Backlog

[tone] New 'Neutral' or 'Casual' Tone for AI compose

Opinionated feedback so it might not be worth much, but I'd like a 4th tone option that'd be best described as 'casual' or 'neutral'. I find our current options (professional, friendly and empathetic) to sometimes be 'too much' in the way they phr...
2 days ago in AI compose 0 Backlog

Show summaries for all conversation previews

Show the comnversation summaries as a pop-up when hovering over a conversation preview so a user can more easily understand what a conversation is about and work faster. For example, showing the summaries on conversation previews in the inbox view...
8 days ago in AI summary / Core Product Experience / Search result previews (P2) 0 Backlog

Check if an answer respect company policies before sending

Automatically check an answer before it's sent, to make sure it respects company preferences and guarantees quality. Like: Formatting: Tone, spelling, names, attachment... Policies: Message validated by a manager if the customer is close to renewa...
8 days ago in AI / AI angel (QA before sending) 0 Backlog

[granularity] AI summary at the contact and account levels

See a summary of conversations with a specific contact See a summary of conversations with a specific customer/account
8 days ago in AI summary 0 Backlog

[edit] Correct AI summaries

Allow users to edit the Summary to: correct it when it's wrong or not specific enough add important information if needed Ideally, the AI would learn from the edits to improve.
8 days ago in AI summary 0 Backlog

[scope] AI tagging for individual inboxes

No description provided
28 days ago in AI tagging 0 Backlog

[accuracy] Similar conversations accuracy improvement

Similar conversations lack of accuracy.Ideas: Leverage topic similiary + intent similiarity Allow to remove "similar" results
9 days ago in AI similar conversations 0 Backlog

[core] AI tagging rule to support more triggers (e.g move, new inbound conversations)

Ideally, we'd want every conversation in our shared inboxes to get tagged so they can be triaged to the appropriate inbox. The AI tagging rule doesn't support moves Trigger on New Inbound Conversations Only: The AI tagging rule doesn't seem to sup...
20 days ago in AI tagging 0 Planned

Bring my own AI systems to Front

Want to connect my own AI directly inside Front. Things like AI assistant/co-pilot that works within Front . listen and build a context about the conversation assist: suggest best resources keep conversation on track by nudging agent to detect ext...
20 days ago in AI / AI extensibility 0 Backlog