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My ideas: Analytics Functionality

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Create Analytics exports by API filtered on teammate groups

No description provided

Filter irrelevant tags out of Analytics' tag tables

The tag report shows either all tags on the filtered conversations, or only the tags used in the filter. Customer would like to define a list of tags that they filter out of the table

Open all conversations of metrics details with a P2+P3 UI

I want to be able to access a list of conversions directly in the inbox, so that I can navigate faster between them and take action on them
about 1 month ago in Analytics - Widgets - timeline 0 Backlog

Analytics metrics for deleted teammates

As a support leader, I want to select deleted teammates in the analytics filters, so that metrics for my team are consistent after an agent left.
about 1 month ago in Analytics - filters - Teammate 0 Backlog

Comment-triggered transitions for conversation stages

No description provided
6 months ago in Conversation Stages 0 Backlog

API-triggered transitions for conversation stages

No description provided
6 months ago in Conversation Stages 0 Backlog

Tag-triggered transitions for conversation stages

No description provided
6 months ago in Conversation Stages 0 Backlog

Custom analytics dashboards

Visualize data in more ways than what we present in analytics today, E.g., be able to look at the same data set, but presented in a pie chart, bar graph, etc...
7 months ago in Analytics Widgets 0 Backlog

Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes
10 months ago in Breakdowns and totals / Conversation Stages 0 Backlog

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)