ADD A NEW IDEA

My ideas: Analytics Functionality

Showing 16 of 1681

Export Busiest Times heat map of volumes (as csv)

No description provided
over 1 year ago in Analytics - Widgets - Heatmap 0 Backlog

Conversation stages for Analytics

Track Conversation stages and time spend in stages such as "New", "Waiting on customer", "Resolved", "In progress", etc.
almost 4 years ago in Conversation Stages 0 Planned

Customize Analytics report layout

Ability to resize, move, duplicate, or rearrange objects (graphs, tables, etc) in Analytics report.
almost 2 years ago in Analytics Widgets / Insights 2 Backlog

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)
11 months ago in Analytics - filters - New filters / Analytics areas / Analytics Filters & Dates / Analytics Functionality / Custom fields 0 Planned

Tag-triggered transitions for conversation stages

No description provided
7 months ago in Conversation Stages 1 Will not do

Ability to choose date aggregation in graphs & previous period in Analytics

No description provided
almost 4 years ago in Analytics - Widgets - timeline 0 Backlog

Custom table in Analytics

Ability to create a custom tables in Analytics by selecting metrics used, columns and lines content.
almost 2 years ago in Analytics - Widgets - Tables / Analytics Exporting Data 0 Backlog

Create Analytics exports by API filtered on teammate groups

No description provided
11 days ago in Analytics - filters - Teammate / Analytics API - exports 0 Backlog

API-triggered transitions for conversation stages

No description provided
7 months ago in Conversation Stages 1 Will not do

Custom analytics dashboards

Visualize data in more ways than what we present in analytics today, E.g., be able to look at the same data set, but presented in a pie chart, bar graph, etc...
7 months ago in Analytics Widgets 0 Backlog