Skip to Main Content
Log in / Sign up
Please enter your email address
ADD A NEW IDEA
FILTER BY CATEGORY
Admin Experience
87
Compliance & security
6
Data retention
3
e-discovery
0
Custom fields
8
Object/resource management
23
Admin audit trail
2
Bulk updates
4
Default channel management
3
Manage conversation content
0
Resource access settings
2
Resource management permissions
2
Signature management
5
Permissions
12
Conversation/inbox permissions
3
Increase granularity of admin permissions
4
Settings (User Mgmt & Compliance)
7
Login and SSO settings
6
Make settings more granular
0
Restrictions
1
Teammate Groups
6
Teammate management
7
Admins can control more teammate settings
3
Admins can lock teammate-level settings
3
Teammate invitation
0
Workspaces
2
AI
11
Backoffice
2
Billing
1
Client Platform
85
App performance
1
Feature team enablement
0
Keyboard shortcuts
25
Native features
42
All platforms
3
Desktop
11
Mobile
26
Contacts
64
Accessing / Organizing Data
22
Accounts Manager
8
Contacts Manager
6
Export
3
User Prompts
0
Contact data model
3
Contacts P4 Plugins
1
Onboarding data
0
Other (Contacts)
2
Core Product Experience
509
Collaborate - work together seamlessly
48
Access - what's accessible or visible to whom in P3
3
Comments / @ mentions
12
Delegated inboxes
5
Merge / privacy leaks / threading
9
Shared drafts
5
Compose - write efficiently with quality
126
Attachments
14
Composer
44
Internal discussions
10
Message headers / metadata
4
Message templates
24
Signatures
12
Navigate - find your work
28
Linked conversations
0
Notifications
11
P0 navigation - app switcher
0
P1 navigation - left pane
12
Other (CPX)
24
Printing
6
Vacation responders
9
Schedule - manage your calendar
94
Attendee management
5
Cal Collaboration
4
Cal/scheduling efficiency
8
Calendar - other
7
Calendar View
27
Create New Event
5
Event notifications
5
Managing/Updating Events
11
RSVPs
0
Scheduling Links
19
Settings
2
Triage - get to inbox 0
77
Assigning
5
Mute / subscribe
2
P2 display - conversation list
7
P3 display
17
Snooze
12
Tags
11
Developer Platform
263
Channel API
2
Core API
25
Resources
2
Dev Relations
0
Dynamic objects
4
Links
3
Partner Integrations
168
Existing integrations
71
New integration requests
93
Plugins
9
SDK
4
Insights
34
Analytics areas
0
Front line user - analytics
0
Generic drill down (business objects)
0
Goals analytics
0
Team performance analytics
0
Workflows analytics
0
Analytics Exporting Data
2
Analytics API
0
Analytics API - exports
0
Analytics API - General behavior
0
Analytics API - New type of queries
0
Analytics API - reports
0
Analytics Export Formats
0
Analytics export UI
0
Analytics exports content
0
Analytics exports content - fields
0
Analytics exports content - events
0
Scheduled Reports
1
Scheduled report - customisation
1
Analytics Functionality
6
Analytics - Permissions
1
Analytics Alerts
0
Analytics Comparison
0
Analytics - comparison - period
0
Analytics - comparison - Teammates
0
Analytics Filters & Dates
1
Analytics - filters - Account
0
Analytics - filters - Date
0
Analytics - filters - General improvments
0
Analytics - filters - Inbox
0
Analytics - filters - New filters
1
Analytics - filters - Tag
0
Analytics - filters - Teammate
0
Analytics Guidance
0
Analytics Views (Tabs)
0
Analytics Widgets
3
Analytics - Widgets - distribution chart
0
Analytics - Widgets - general behaviour
0
Analytics - Widgets - Heatmap
0
Analytics - Widgets - scalar - main metrics
0
Analytics - Widgets - Tables
1
Analytics - Widgets - timeline
1
Conversation Stages
0
Real time Analytics
1
CSAT
9
CSAT - channels
1
CSAT - customisation
6
CSAT - Customisation - general
1
CSAT - Customisation - Stars
0
CSAT - Customisation - Survey
5
CSAT - Customisation - survey - Link
1
CSAT - Customisation - survey - scale
2
CSAT- Customisation - survey - answers
1
CSAT - Integration
0
CSAT - journey
2
CSAT - rule template
0
CSAT metrics and reporting
0
Direct connectors
0
Insights - Other
2
Insights - Systems
0
Insights - Systems - Ingest optimisation
0
Insights - Systems - Loading optimisation
0
Insights - Systems - stab
0
Insights - Systems - Storage optimisation
0
Metrics
8
Breakdowns and totals
1
Analytics - Breakdown - Tags
1
Analytics - totals
0
Business Hours and time measure
1
OOO - Analytics
1
Timezone - Analytics
0
Metrics - misc improvements
1
Metrics by type
4
Activity analytics
0
Analytics - Channels or third parties
0
Analytics - Calls
0
Analytics - Chat
0
Analytics - Conversation origin and journey
1
Analytics - Performance
1
Analytics - Outliers
0
Analytics - Performance - Misc
0
Analytics - Times
1
Analytics - Times - max min median
0
Analytics - Volumes
0
Message template analytics
0
Outbound analytics
1
Knowledge Base
52
Live Chat
98
Chatbots
35
Front Chat
12
Search
29
API
0
Archive
0
Business objects
0
Filters
8
Filters - Query builder
2
Filters - Search hints
1
Find the result I'm looking for
2
High level problems
0
Matching
7
Navigation
0
Search administration
0
Search Results
6
Search Ranking
1
Search result previews (P2)
1
Search sorting
2
Start the search
2
Search location
2
Suggestions
0
Top Result suggestions
0
Tech - Search performance
1
Type query
0
Systems
54
Channel management
4
Counters
3
Email channels
14
Error messages
0
Filetype support
0
Import
1
Other (Systems)
1
Other channels
17
Facebook
0
Form
0
Google Play
0
Intercom
2
Smooch
0
Talkdesk
0
Twilio
5
Twitter
0
WhatsApp
2
Parser
1
Security
6
Threading
1
Two-way sync
3
Workflows
84
Advanced rule conditions and actions
12
Assign
4
Auto-reply
5
Notify
1
Time-based options
0
Company rules
1
Links based rules
0
Load balancing
2
Other (workflows)
3
Outbound/Sequences
7
Rule actions
9
"Create new conversation" actions
2
3rd party
1
Missing core rule actions
3
Rule conditions
4
Rule library
1
Rule management
2
Rule trigger
3
Scalability/Engineering
0
Smart rules
4
Custom fields (smart rules)
2
Teammate availability
9
Views
2
Resource management permissions
Sort by:
Popular
Recent
Trending
Popular
Filter by:
Status
FILTER BY STATUS
Backlog
Planned
Will not do
Already available
Launched (hidden by default)
Showing 2 of 1198
2
VOTE
Dedicated "View edit" permissions
Have permissions specific to create/edit/delete Views.
about 3 hours ago
in
Admin Experience
/
Resource management permissions
0
Backlog
2
VOTE
Prevent custom field values being manually edited
Some custom fields are meant to be used by rules or automations only, and not be manually edited by users. How could we allow admins to prevent certain custom fields being manually edited?
over 1 year ago
in
Custom fields
/
Resource management permissions
0
Backlog