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[context] Use an unpublished KB for suggested replies

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base
4 months ago in AI suggested replies (auto draft) 2 Will not do

Integration Request

Linnworks - https://www.linnworks.com/ E-Commerce company who need integrations with E-commerce softwares (Amazon + Ebay + Others). Operate these integrations through Linnworks.
6 months ago in New integration requests 1 Will not do

Integration Request

Prospect wants WooCommerce Integration. 3 seats on Growth.
6 months ago in New integration requests 0 Will not do

Track 'seen' receipts

We often send out a test of a new email strategy / approach and it would be great to be able to measure 'opens' and 'clicks' like you can with a marketing campaign - to measure the success of various customer success or sales initiatives. I think ...
6 months ago in Insights 1 Will not do

Core API: Delete Channel endpoint

As a developer, I would like the ability to delete channels via the API. Specifically custom channels which were created via the API - https://dev.frontapp.com/reference/create-a-channel The inability to do this has lead to hitting channel limits ...
8 months ago in Core API 0 Will not do

Give customer the choice between multiple 3rd party spell checkers

Currently Front supports spell checking using Grammarly. However, some customers would prefer to have the choice the use other spell checkers, like Microsoft spell checker, as there are cases where they can provide better suggestions.
8 months ago in Composer 1 Will not do

All mail filter

One very useful filter on Gmail is the ALL Mail filter. Would you consider adding to your Roadmap please.
over 1 year ago in Core Product Experience 0 Will not do

Filter out Snoozed Emails

In P2, have the ability to filter our emails that reopen from Snooze. Sometimes they can pop up in the middle of a workflow. Or, have a separate tab on the sidebar for only snoozed emails.
over 1 year ago in Core Product Experience 1 Will not do