Views

Request Enable creating and managing views programmatically through the API. Context Teams managing large portfolios need to automatically create views based on conversation attributes rather than manually maintaining them as clients are reassigned.

Problem The sidebar pinned view limit of 50 is insufficient for users managing complex, multi-view workflows and organizational needs. Request Increase the maximum number of views that can be pinned to the sidebar.

Problem When creating views that apply across multiple inboxes, I have to manually select each inbox. When new inboxes are added later, I must manually update all views to include them, creating extra work. Request Add a 'Select all inboxes' optio...

Problem There's no way to save a view filtered by account or domain; you must run the same search repeatedly to see all communications with a specific customer. Request Allow creating and saving views that are filtered by account or domain.

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).

Request Provide a single unified view that displays all conversations across multiple inboxes. This simplifies navigation and gives a complete picture of all customer interactions.

Problem When adding teammates to a view's access list and saving, there is no way to see afterward which teammates have been granted access, making it impossible to verify current permissions. Request Display a list of assigned teammates with chec...

Problem Custom views cannot be scoped to just a user's personal inbox, so views may include conversations outside their primary workflow. Request Allow creation of views that only display conversations from the personal inbox, such as assignments,...