Skip to Main Content
ADD A NEW IDEA

Clear

Rule management

Showing 9

Save filters in rule list

When I put specific filters on the Rules I'm looking at – for example, Rule Contains, or Inboxes – these are not saved when I leave and return. That means if I create a large group of these as an admin doing some work, it's really cumbersome to co...
27 days ago in Rule management 0 Backlog

Flag all rules and macros that break when deleting a resource (tag, teammate, etc.)

When deleting a resource like a teammate, tag, or inbox, Front should flag all the rules and macros currently using that resource so that admin can update these workflows accordingly.
11 months ago in Rule management 1 Backlog

Rule set analytics: metrics on value usage

We have heavily adopted rule set type of rules. We use them to tag by keyword and assign by keyword primarily. We have been reaching the 500 limit and are creating new rule copies to cover more values. It would be great if we can see which values ...
25 days ago in Rule management 0 Backlog

Retroactive rule

When a rule is created, the end user should be given the option to apply this rule to conversations in the open state in the inbox if they meet the conditions.
over 4 years ago in Rule management 1 Backlog

Rule description

Add a "description" field to rules to explain what they do, why they were created, who is responsible for their maintenance, etc.
over 3 years ago in Rule management 0 Backlog

Rule Folder

Ability to organise rules into folders so that they are easy to find.
over 2 years ago in Rule management 0 Backlog

Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
over 2 years ago in Permissions / Rule management 1 Backlog

Drag and drop to change rule order

Instead of using the arrows, or typing in the order number you want a rule to fall into, having the ability to drag and drop rules in different order could be a better experience for customers who have cascading rules.
about 4 years ago in Rule management 0 Backlog

Rule debugging: add an activity when a rule could not assign because teammates are out of office

No description provided
over 3 years ago in Rule management 0 Already available