Rule actions

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels. This applies to the CSAT rule template too.

Ability to snooze a conversation from rules.

Due to an increase in phishing emails lately and a possible influx of more capable attempts with the advancements in AI tech it's important to make sure there are processes in place to catch them before they can cause issues. The idea is a new rul...

Hello, I was testing the 'close conversation' functionality and it can be usefull although we would like to check if we can automate this. The idea is to close a conversation after we have send the CSAT email to the user.

Would be useful to have just the important info that the next team needs based on the information the previous team has compiled.

Customize content of the Slack message when using the Send to Slack rule action.

Instead of replying in the same thread, it can sometimes be beneficial to send it as a new conversation

Today you can "update conversation subject" in Front. It's great for internal visibility, but does not change the message subject.By being able to change the message subject you use when replying to a message you could for instance if the inbound ...

Add a 3rd party integration action "Log attachment in 3rd party system"