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Allow company name to be updated in CSAT survey URL

No description provided
7 days ago in CSAT - Customisation - survey - Link 0 Backlog

Display upcoming SLA breaches in the Live Dashboard

No description provided
9 days ago in Insights 0 Backlog

API endpoint to query Live Dashboard metrics

No description provided
about 1 month ago in Insights 0 Backlog

Add "source inbox" to the event payloads for Move events

As a developer I sometimes need to see the source inbox of a move (i.e. see which inbox a conversation was moved from in addition to the inbox it was moved to.
about 2 months ago in Analytics API - exports / Analytics exports content - fields / Core API 0

CSAT link expiration

Set a duration after which the survey is not accessible
about 2 months ago in CSAT - Customisation - Survey 1 Backlog

Comment-triggered transitions for conversation stages

No description provided
about 2 months ago in Conversation Stages 0 Backlog

API-triggered transitions for conversation stages

No description provided
about 2 months ago in Conversation Stages 0 Backlog

Tag-triggered transitions for conversation stages

No description provided
about 2 months ago in Conversation Stages 0 Backlog

Multiple CSAT surveys per workspace

No description provided
about 2 months ago in CSAT 0 Backlog

Custom analytics dashboards

Visualize data in more ways than what we present in analytics today, E.g., be able to look at the same data set, but presented in a pie chart, bar graph, etc...
2 months ago in Analytics Widgets 0 Backlog