Intercom

We rely heavily on the Intercom <> Front integration to manage customer conversations. Recently, we’ve started using Intercom’s FinAI feature, which provides AI-generated responses to customer queries. However, these AI replies are not visib...

Problem Snoozing a conversation in Front's Intercom channel incorrectly syncs to Intercom as "Archived" instead of reflecting the snooze action. Request Properly sync snooze activities between Front and Intercom so snooze actions are reflected cor...

Problem The Intercom web interface displays typing indicators when customers are composing messages, but this indicator is missing in the Front Intercom integration. Request Display typing indicators when customers are composing messages in the In...

Problem Intercom messages lack context about the page customers were on when they sent the message, limiting understanding of what they're asking about. Request Display the source URL from Intercom messages in Front, showing the page where the mes...